Shipping and Delivery Policy

Thank you for shopping with us! At SlobsRus BBQ, we strive to provide a smooth and efficient shopping experience. Here is everything you need to know about our shipping policies:

We currently ship to the following locations:
  • All Across Canada

If you are located outside of our listed areas, please contact us at sobsrusbbq @hotmail.com for possible arrangements.

Processing Time

Orders are typically processed within 2-3 business days from the time of purchase. Business days are Monday through Friday, excluding holidays. You will receive a confirmation email once your order has been processed and is ready for shipment.

Shipping Methods and Delivery Times

We offer convenient flat-rate tracked and insured shipping options to provide you with predictable costs and reliable delivery times. Here’s a breakdown of our available shipping methods:

  • Flat-Rate Standard Shipping: This option provides a cost-effective way to receive your order. Orders typically arrive within 4 to 7 business days, depending on your location.
        • Western Canada [4-7 days] $25.95
        • Eastern Canada [4-7 Days]  $27.95
        • Central Canada [2-3 Days] $17.95
        • Quebec [2-3 days] $22.95
        • Territories [4-8 Days] $32.95
  • Flat-Rate Express Shipping: For faster delivery, choose our express flat-rate shipping. Orders usually arrive within 1 to 3 business days.
        • Western Canada [2-3 days] $67.96
        • Eastern Canada [2-3Days]  $67.96
        • Central Canada [1-2 Days] $45.95
        • Quebec [1-2 days] $45.95

Please note that delivery times are estimates and can be affected by factors such as weather conditions, customs processing, and carrier delays.

Shipping Costs

Shipping costs are calculated based on the current price rate of Canada Post not on the weight or size of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into the Canada Post Website.

Shipping Issues

If you encounter any issues with your shipment, such as delays, damage, or missing items, please contact us immediately at slobsrusbbq@hotmail.com. We will do our best to resolve any problems and ensure that you receive your order promptly.

1. Lost Packages

  • Carrier Responsibility: Once your package leaves our facility, it is the responsibility of the shipping carrier to deliver it to the provided address. If you believe your package is lost, please check the tracking information provided in your shipping confirmation email. Sometimes packages are delayed or marked as delivered but arrive later.
  • Filing a Claim: If the tracking information indicates that your package has been delivered but you have not received it, please contact the carrier directly to file a claim. Most carriers have procedures in place to investigate lost packages.
  • Contact Us: If you have filed a claim with the carrier and the issue is not resolved, please contact us at slobsrusbbq@hotmail.com. We will assist you in navigating the process and may offer a replacement or refund depending on the circumstances and our assessment of the situation.
2. Stolen Packages
  • Delivery Confirmation: We provide tracking information to ensure that you are aware of when your package is scheduled to arrive. If your package is marked as delivered but you suspect it was stolen, please check with neighbors and any other household members who might have received the package on your behalf.
  • Filing a Report: If you believe your package was stolen, we recommend filing a report with local law enforcement. This may be necessary for certain claims or insurance purposes.
  • Contact Us: After you’ve taken these steps, please reach out to us at [Your Contact Email/Phone Number]. We will review the details of your case and determine if a replacement or refund is feasible. Note that we may require a police report or other documentation to process claims for stolen packages.

    3.  Address Errors

    • Incorrect Address:If a package is delivered to an incorrect address due to an error on the part of the customer, we are not liable for the loss. Please double-check your shipping address before placing your order. If you notice an error after placing your order, contact us immediately to update the address if possible.
      • Carrier Issues:If the address provided was correct but the package is delivered to the wrong address due to carrier error, we will work with the carrier to resolve the issue and may offer a replacement or refund if the package cannot be recovered.

      4. Preventative Measures

      To minimize the risk of issues with delivery:

      • Track Your Order: Use the tracking number provided to monitor the progress of your shipment.
      • Secure Delivery Location: If possible, have your package delivered to a secure location or a trusted neighbor if you are not available to receive it.
      • Signatures: For valuable or high-ticket items, consider requesting a signature upon delivery to ensure that the package is handed directly to you.

      If you have any concerns or need assistance with a shipping issue, please don’t hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with us is as smooth as possible.

        Returns

        Please refer to our Return Policy for information on returning items. All Perishable products on this site are FINAL SALE. We do not accept returns but will replace or refund under certain conditions, and we aim to make the process as hassle-free as possible. 

        Contact Us

        If you have any questions or need further assistance regarding shipping, please reach out to our customer service team:

        • Email: slobsrusbbq@hotmail.com
        ACCURACY OF BILLING AND ACCOUNT INFORMATION
        We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

        You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.